Help & FAQ
What types of products do you offer?
At Milany, we offer a curated selection of stylish and comfortable apparel and accessories, perfect for enhancing your fall and winter wardrobe. Our collection includes unique pieces like cozy sweaters and elegant scarves designed to provide both warmth and style for any occasion.
How can I place an order?
Placing an order with us is easy! Simply browse our collection, select the items you love, choose your size, and click on the "Add to Cart" button. Once you're ready, head to your cart and follow the checkout process to complete your purchase. If you need any assistance, feel free to reach out to us!
What payment methods do you accept?
We accept a variety of payment methods for your convenience, including major credit cards, PayPal, and other secure payment options. You can choose your preferred method during the checkout process.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the shipping carrier's website. If you have any questions about your order status, feel free to reach out to us!
Where do you ship to?
We ship to various locations, including within the European Union. During the checkout process, you can enter your address to see if we deliver to your area. If you have any questions about shipping, feel free to contact us!
What should I do if I receive a damaged or incorrect item?
We’re sorry to hear that! Please inspect your order upon receipt and contact us immediately at tere@milany.eu. We’ll evaluate the issue and work to make it right as quickly as possible.
Can I return or exchange an item?
Yes, we have a 14-day return policy! If you’re not completely satisfied with your purchase, you can request a return within 14 days of receiving your item. Please ensure that the item is unworn, unused, and in its original packaging. For exchanges, we recommend returning the item and placing a new order for the replacement.
How do I care for my apparel and accessories?
To keep your Milany pieces looking their best, we recommend following the care instructions on the label of each item. Generally, hand washing or gentle machine washing in cold water is best for delicate fabrics. Avoid using harsh detergents and always air dry to maintain the quality of your garments.
Do you offer fashion tips or styling advice?
Absolutely! We love helping our customers find the perfect looks. Check out our blog for fashion tips, styling advice, and inspiration on how to wear our unique pieces. If you have specific questions, don’t hesitate to reach out!
How can I contact customer support?
If you have any questions or need assistance, you can reach our customer support team via email at tere@milany.eu or by phone at +372 5647 6709 (Monday to Thursday, 10:00 AM - 4:00 PM). We’re here to help!
